1st Line IT Support Technician

At HMS Industrial Networks, we value the tremendous contributions of our employees, and we recognize that it is our people that make HMS successful. We work hard to maintain our vibrant, innovative, and welcoming culture, and we strive to support our staff as they grow and develop both personally and professionally. At our company, we believe that diverse teams drive innovation. We value a broad range of perspectives that help us grow. 

We are looking for a 1st Line IT Support Technician to join our global Digital & IT team. In this role, you will play a key part in supporting our employees by providing friendly, helpful, and efficient IT assistance.

ABOUT THE ROLE

This position requires you to work on-site at our HQ in Halmstad. As a 1st Line IT Support Technician, you will be an essential part of our team, providing direct IT support to our employees.

Whether you’re troubleshooting hardware issues or guiding colleagues through software solutions, your problem-solving skills and patience will make a real difference.

This is an excellent opportunity for someone who enjoys helping others and is eager to develop their technical skills in a supportive environment. You don’t need to have all the answers right away - we are a team and we help each other to grow!

Key responsibilities:

• Offer first-line support for both hardware and software inquiries, ensuring colleagues receive quick and effective solutions.
• Assist employees with questions and services in the Microsoft Office 365 suite, including Exchange, Teams, Entra ID and other Office applications such as Outlook or Word."
• Manage and prioritize support tickets, providing timely responses and follow-ups.
• Help set up and configure new computers and devices for employees, ensuring they have everything they need to succeed.
• Collaborate with other teams to resolve and overcome challenges.
• Keep our internal knowledge base updated to help others easily find answers to common issues.

ABOUT YOU

You’re a natural problem-solver who thrives in a collaborative, people-focused environment. You might come from a customer service, retail, or IT background, but more importantly, you enjoy helping others and are eager to learn more about IT. Flexibility and adaptability are key in this role, as no two days are the same!

Your skills and experience include:

Technical skills:

• Basic understanding of how computers and other devices work, with an interest in learning more.
• Some experience with Microsoft Office 365 applications (such as Word, Outlook, and Excel).
• Familiarity with ticketing systems or remote support tools is a plus, but not essential - we will provide training.
• Proficiency in English and Swedish.

Soft skills:

• You have a strong customer focus and take pride in offering friendly, clear, and helpful support.
• Previous experience in customer-facing roles (such as customer service or retail) is valuable, as it has developed your ability to handle inquiries with patience and care.
• You are flexible and enjoy working in a fast-paced environment where priorities can change quickly.
• Strong communication skills are essential—you’re comfortable explaining technical information in a way that’s easy to understand.
• You’re proactive and enjoy both working independently and as part of a team.

ABOUT US

At HMS, we believe that connecting matters in everything from making machines talk to engaging with our customers. Our state-of-the-art technology provides a fast and easy way to network millions of industrial devices all over the world. From factory automation to connected buildings, remote solutions, and future technologies, we provide innovative solutions that save you time and money creating a more productive and sustainable world. HMS stands for Hardware Meets Software ™.

HMS is a truly international company, and we like to think that we share a common culture. Heart, Mind and Soul is a summary of how we do things (makes for a pretty good abbreviation too).

Welcome to HMS, this is HMS!

ABOUT THE APPLICATION

HMS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in pushing the boundaries of technology and making a significant impact in the industry. Apply today and be part of a team that values your unique perspective and expertise!

In the application form you have the option to submit a short introduction film, where you tell us why you have applied for this role. At HMS, our company culture and our wonderful colleagues are somethings that we really cherish, so let your personality shine through! Make sure that the film is no longer than 1 minute.

The selection process will be conducted ongoing, so do not wait to submit your application.

If you want to know more about the role, please contact recruiting manager Johan Knutsson, johan.knutsson@hms-networks.com. If you want to know more about the recruitment process, please contact responsible HR.

Welcome with your application!