System Super User & Live Chat Agent

At HMS Industrial Networks, we value the tremendous contributions of our employees, and we recognize that it is our people that make HMS successful. We work hard to maintain our vibrant, innovative, and welcoming culture, and we strive to support our staff as they grow and develop both personally and professionally.

HMS Market Unit North is growing and are now looking to strengthen the team with an System Super User & Live Chat Agent - answering incoming questions and managing our sales system. Do you want to work with exciting new technology for IoT in a fun and fast-paced environment?

ABOUT THE ROLE

As a System Super User & Live Chat Agent you will be gate keeping our incoming leads through multiple channels. Development of our internal processes and delivering excellence in terms of supervision and knowledge will be your day-to-day tasks.

The role will be leading the CRM development through projects, activities, and lectures, involving different units within our organization:

• Development meeting & dialogue with Global Sales team
• Onboarding of associates
• Hosting of educational meetings with colleagues

The role is also responsible for being the first point of contact with business and customers and are expected to keep a positive and professional service-minded approach through our Live chat and CRM channels.

• Pre-sell Activities
• Technical guidance
• Adequate coordination towards departments, units and sales representatives

ABOUT YOU

Preferably, you are a university alumni of tech, and an overall technical oriented person. Naturally fast operating a computer, quick thinker and have no issues running multiple tasks simultaneously. Striving to provide solutions that generates efficiency and structure within an organization.

With a natural understanding of management system and an eager mindset for learning new operations, you will be playing a vital part of our company’s future growth and expansion.

Networking and strong communication skills are a benefit as the System Super User in our team. You will be a key player for our sales operations on a regional level. Being the CenterPoint of our commercial unit, you are expected to communicate flow of trends, identifying opportunities, distributing leads towards the correct path to sales and follow up marketing activities as well as taking necessary actions.

ABOUT US

At HMS, we believe that connecting matters in everything from making machines talk to engaging with our customers. Our state-of-the-art technology provides a fast and easy way to network millions of industrial devices all over the world. From factory automation to connected buildings, remote solutions, and future technologies, we provide innovative solutions that save you time and money creating a more productive and sustainable world. HMS stands for Hardware Meets Software ™.

HMS is a truly international company, and we like to think that we share a common culture. Heart, Mind and Soul is a summary of how we do things (makes for a pretty good abbreviation too).

Welcome to HMS, this is HMS!

ABOUT THE EMPLOYMENT AND THE APPLICATION

If you want to know more about the role, please contact recruiting manager Kristofer Bergvall, krbe@hms.se. If you want to know more about the recruitment process, please contact HR Sandra Opperud, saop@hms.se.

In this recruitment process we would like you to submit a short introduction film, where you tell us why you have applied for this role. At HMS, our company culture and our wonderful colleagues are somethings that we really cherish, so let your personality shine through! Make sure that the film is no longer than 1 minute.

Welcome with your application!